Get to know our Team:As a member of our GrabFamily, not only will your skillsets be capitalized but you will also develop your untapped potential and be inspired with some of the most amazing minds in the industry. Our team consists of young but experienced individuals who are tenacious and energized by the fact that we exist to make a change - a change that has made a societal impact in Southeast Asia.Get to know the Role: 

Your main responsibility is to ensure that all our markets in Southeast Asia operate as efficiently as possible - making sure that all eaters are served 100% of the time and are served at the fastest time possible. You will be in charge of understanding each country's local operations and be responsible for proposing initiatives that will improve our GrabFood courier-partners' operations.

What is the right radius of our service? How do we make sure that courier-partners go to hotspots during peak hours? How do we optimize courier-partners' performance within a limited budget? Those are the types of problems you will be solving. To do that, you need to be able to do the following:The day-to-day activities: 

Analytics - Strong analytical and data driven insights are musts. You will be dealing with a lot of complex data and you should be able to wrangle it on your own and translate them into actionable insights.

Experimentation - You must have prior experience in setting up and evaluating experiments. You need to be familiar with how to set-up A/B tests, pre-post and difference-in-difference analyses.

Strong operational and problem solving skills  - You need to have strong operational and problem solving skills in order to provide solutions to various operational inefficiencies.  

Create and implement tools and processes - You need to be able to create, implement, and scale tools and processes across different markets. A process or tool that works in one market may or may not work in another market -- you will be responsible for identifying and implementing what works.

Business acumen - You need to have a good understanding of how the business works to identify other opportunities we can tap into. You need to have a solid understanding of all revenue and cost sources to be able to propose solutions that will improve the bottomline.

Leadership and ownership - You need to exhibit a strong sense of ownership and be able to drive a project from its inception until post-implementation. You will be leading multiple process improvement projects with direct contact with senior executives in the organization.

Stakeholder management - You will be dealing with people from different departments and you need to be able to balance each stakeholder’s interest. Aside from hitting operational metrics, you are expected to follow any budgets set on you by the Strategy and Planning team.

Flexibility - You need to be flexible to any changes in timelines and direction. Grab is a dynamic organization and you need to be able to adapt and work fast at the same time.

The must haves:

  • Minimum 2-4 years of operations, FMCG, management consulting background
  • Minimum 1-2 years of data analytics and visualization, start up, tech background
  • Advanced and above in Microsoft Office (Excel, PowerPoint, Word)
  • Coding using R or Python is a plus
  • Strong quantitative background
  • Fluent in English
  • Resourceful – able to put on different hats; Goal is to look at problems at both local and regional point of views
  • Able to bridge, connect and maintain relationship with different local operations team
  • Able to make key business decisions or provide solid recommendations based on data & analytical thinking
  • Strong leadership skills to manage and lead projects
  • Flexibility and willingness to travel

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