Company Description

Traveloka is a technology company based in Jakarta, Indonesia. Founded in 2012 by ex-Silicon Valley engineers and aims to revolutionize human mobility with technology. Today Traveloka is expanding its reach by operating in six countries and experimenting with new endeavors that will create large impact in the markets and industries we touch.

Job Description

Network Engineer Intern - WiFi Infrastructure is an entry-level role and known as one will gain experience in creating WiFi design/ architecture of corporate infrastructure. They will be responsible for the creation of architecture & design as well as the execution of WiFi infrastructure of Traveloka facilities.

They will be collecting knowledge & experience of the WiFi design & architecture of corporate network & system in Traveloka including constant evaluation of technology trends and business need. They are aspired to provide a predictable WiFi experience for Traveloka people with connectivity, mobility, security & privacy, and performance everywhere for 24/7.

They must keep a sharp analytical watch on emerging technology trends and opportunities for innovation, participate in requirements gathering & analysis, and have deep expertise in application/ solution design, system engineering architecture, and integration. From developing and maintaining on-premise data center/ facilities to managing cloud platforms, from building a reliable internet/ intranet connection for people to making sure the security of each services, they make product teams are able to deliver Traveloka portfolio.`

As part of our Global IT Infrastructure department, WiFi Infrastructure Team is responsible for domains of corporate WiFi infrastructure, included but not limited to WiFi Controllers, WiFi access points, WiFi monitoring, and WiFi testing & analysis, WiFi optimization.

 

Responsibilities

  1. Perform Initial WiFi coverage and capacity assessment in Jakarta offices

  2. Coordinate the deployments of new WiFi system or new sites/ new offices and WiFi integration working with internal Traveloka team and external vendors/ suppliers.

  3. Coordinate the creation of periodic WiFi walk-test to quantify coverage/interference environment and plan for capturing user feedback on WiFi issues.

  4. Participate in on-call schedule with other members of the team providing third-tier support, and solving infrastructure and operations issues.

  5. Perform monitoring, root-cause analysis (RCA), and troubleshooting of WiFi and network issues of Traveloka networks in multi-sites server rooms, and analyze application data & traffic flow data to identify anomalies, and improve suboptimal infrastructure & network quality.

  6. Develop, productionize, and leverage automation and integration of workflows, system and network health monitoring and alerting to mitigate and remediate events.

  7. Create or modify WiFi  infrastructure documentation, including logical & physical diagram.

  8. Participate in developing/ modifying policies, procedures, processes, technical reports associated with operating and maintaining global WiFi networks.

  9. Maintain communication with multiple WiFi vendors/ suppliers or business partners in Indonesia on the planning, design, implementation, and operations phases.

 

Qualifications

  1. Basic familiarity with networking equipment or enterprise technologies such as routers, switches, access points, modems, firewalls, active directory (AD), etc

  2. Knowledge of infrastructure platforms & specifications in multi-vendors environment such as Ruckus Network, Amazon Web Services, VMWare (VCA-certified), Cisco (CCNA/CCNP-certified), HP, Aruba, Fortinet, or others.

  3. Strong understanding of IP networks, layer 2 and 3 technologies, hardware design, data planes, and concept of network protocols (TCP, UDP, STP, ECMP, 802.1x, etc)

  4. Basic knowledge in designing, analyzing, and troubleshooting large enterprise infrastructure & networks

  5. Creativity in anticipating and solving unprecedented infrastructure & networks problems, and in thinking of new ways to bring more insight and value

  6. Basic knowledge and ability to implement, troubleshoot and resolve application and system issues of WiFi - Controllers, access points, WiFi monitoring, and WiFi testing & analysis, and WiFi optimization.

  7. Basic documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.).

  8. Willingness to explore remote monitoring & management (RMM) tools such as ManageEngine, Solarwind, Cloudwatch, etc

  9. Working knowledge of tcpdump/ Wireshark and similar troubleshooting tools

  10. Strong communication skills in English and Bahasa Indonesia

  11. Preferably experience with linux/ unix operating system, software-defined networking and network-function virtualization

  12. Preferably experience with development of automation tools in Python/ Perl/ Bash/ etc

  13. Preferably final year students of Computer Science/ Computer Engineering/ Electrical Engineering or equivalent experience

Additional Information

Project Descriptions

Objective : Improve the quality of TV-CONNECT (Corporate WiFi Services)

Key Results

  1. Perform Initial WiFi coverage and capacity assessment in Jakarta offices

  2. Determine root causes for currently reported/observed WiFi issues

  3. Plan for periodic walk-test to quantify coverage/interference environment

  4. Plan for capturing user feedback on WiFi issues

  5. Establishment and implementation of response plan for WiFi Issues detected

  6. Incorporate real-time and historical WiFi performance status into the NMS dashboard

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