Grab — Jakarta, Indonesia
Get to know our Team:
Get to know the Role:
The day-to-day activities:
Functional - Write conversational scripted content for a chatbot support experience.
Document platform feature and functionality requirements needed to facilitate content creation and reusability.
Utilize customer feedback channels and web analytics to identify and improve gaps in content and experience.
People - Collaborate inter-departmentally to help drive help experience improvements including creation, design, features, and presentation.
The must haves:
Web content creation, maintenance, and publishing experience.
Strong knowledge of web-based user experience design principles.
Skilled in writing clear, relevant, intuitive, concise self-serve content.
Working experience and familiarity with web-based authoring tools.
Ability to manage multiple projects and tasks, drive projects with aggressive timelines, and work flexible non-standard hours.
Self-starter, technically competent, quick learner, problem solver, data driven, passionate professional with strong interpersonal, cross-team collaboration and communication skills.
Proficiency in Microsoft Office applications.
3+ years experience with basic HTML and web publishing, CMS, CRM and a web-based Help Centre platform.
Basic knowledge and working experience with HTML and CSS.